FUTUREBUILT GROUP PTY LTD PRIVACY POLICY

1. About This Policy

We collect personal information in order to operate Futurebuilt's education, CPD, membership, events and digital platforms.

This policy describes:

• what information we collect
• how we use and share it
• how we store and protect it
• your rights in relation to your data
• how you can contact us

We may update this policy from time to time. The most current version will always be available on our website.

2. What Information We Collect

We may collect the following types of information:

a. Personal information you provide

This includes information you supply when you:

• create an account or update your profile
• register for webinars, masterclasses, CPD or events
• purchase on-demand content
• contact us for support or enquiries
• sign up to communications or join our mailing list
• become a contributor or speaker
• participate in surveys or feedback
• submit content for publication

This may include:

• your name
• email address
• phone number
• organisation
• job title / profession
• billing information
• CPD history
• course completion data

b. Information collected automatically

When you use our website or learning platform, we may collect:

• IP address
• device and browser type
• session information
• pages visited
• platform usage
• course progress and viewing history

This helps us improve site performance, personalise content, and understand user behaviour.

c. Information from third parties

We may receive information from:

• payment processors
• event management software
• analytics and marketing platforms
• partner organisations (with your consent)
• publicly available directories

We only receive information that is lawful and relevant to providing Futurebuilt services.

3. How We Use Your Information

We may use personal information for purposes including:

• providing access to CPD, education and on-demand content
• managing user accounts, logins and course progress
• processing registrations and payments
• sending confirmation emails, reminders or certificates
• providing support and responding to enquiries
• improving site performance and user experience
• publishing content (where you provide consent)
• sending updates, insights or announcements (you may opt out at any time)
• complying with legal or regulatory obligations

We will not use personal information for reasons unrelated to Futurebuilt without your consent.

4. Marketing Communications

You may choose to receive updates about new webinars, CPD releases, insights and industry information.

You can unsubscribe at any time using the link in the communication or by contacting us.

We do not sell or rent personal information to any third party.

5. Storage, Access & Correction

Personal information may be stored:

• on secure servers within Australia
• in encrypted cloud services based in Australia or trusted jurisdictions

You may request:

• access to your personal information
• correction of inaccurate data
• deletion of information (where legally permitted)

Requests can be made using the contact details below.

6. Disclosure of Information

We may share your information with:

• service providers assisting with webinars, events, hosting, data storage or analytics
• payment processors
• email/SMS communication providers
• professional advisers (legal, financial, technical)
• regulatory bodies where required by law

Where third-party providers store information overseas, Futurebuilt will take reasonable steps to ensure your data is handled securely and used only for authorised purposes.

We do not share CPD progress, course history or personal data with employers or other organisations unless requested or authorised by you.

7. Protecting Your Information

We use a combination of technical and organisational measures to safeguard personal information, including:

• encryption
• access controls
• secure hosting
• regular auditing
• multi-factor authentication for internal systems

No method of online transmission is completely secure, but we take reasonable steps to protect your information from misuse, interference, unauthorised access, modification or disclosure.

8. Payments & Credit Card Information

Payments made through the Futurebuilt website are processed securely by PCI-compliant third-party payment gateways.

Futurebuilt does not store or access full credit card details at any time.

Phone payments (if offered) are processed securely and card details are not retained.

9. Cookies & Tracking

Cookies may be used to:

• keep you logged in
• remember preferences
• analyse usage
• personalise content

You may disable cookies in your browser settings, however some features may not function correctly.

10. Links to External Sites

Our website may contain links to external sites.

Futurebuilt is not responsible for the privacy practices or content of these third-party websites.

We recommend reviewing their policies before providing personal information.

11. Social Media

Futurebuilt uses platforms such as LinkedIn, Instagram and YouTube for communication.

Your interactions with these platforms are governed by their respective privacy policies.

Information posted publicly may be visible to others.

12. Failure to Provide Information

If you do not provide required information, Futurebuilt may not be able to:

• register you for events
• issue CPD certificates
• process payments
• grant access to education content

13. Complaints or Concerns

If you believe your privacy has been breached, or you have concerns about how Futurebuilt handles personal information, please contact us at hello@futurebuilt.group

14. Governing Law

This Privacy Policy is governed by the laws of the State of Victoria, Australia.